I often need to write or re direct e-mails to helpdesk, when i click that send button, spell check will suggest "helpless" to replace the word helpdesk. Funny right?
I sometimes pity those mending the helpdesk, having to put up with unreasonable and unfriendly users. My work also has" helpdesk" duties and i always tell myself to sound patience and keep my cool but sometimes my true color will appear.
Extract which i found is so damn true....
"Treat me with respect and I will do the same."
"I deal with frustrated customers all day, so if you're nice to me I might want to go out of my way to help you."
"To those who listen to us and are willing to learn, thank you!"
"If you think your problem is frustrating, I have to listen to yours and many others eight hours a day, five days a week."
"Threatening to cancel does not intimidate me. I have an entire department of colleagues paid to take care of that." ( wowo...i love this)
"I know my stuff, so don't try to show off how much you know about your computer and how wrong I am. If you know more than I do, you probably won't be calling me in the first place." ( yipee!)
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